Contact Us
Our dedicated customer support team is available to assist you with all gaming-related inquiries, account management, and technical issues. We are committed to providing prompt and professional assistance to ensure your gaming experience meets the highest standards of New Zealand’s regulated online gaming environment.
Support Channels
We offer multiple convenient ways to reach our support team. For immediate assistance, utilize our live chat feature available directly on our platform. Our chat agents are trained to handle urgent gaming issues, payment inquiries, and account verification processes efficiently.
For detailed inquiries or documentation requirements, contact us via email at [email protected]. Email support is ideal for complex matters requiring thorough investigation or when submitting supporting documents for account verification.
Urgent matters can be addressed through our dedicated phone line at +64 9 123 4567, operational during standard business hours throughout New Zealand.
Response Times and Support Hours
Our commitment to player satisfaction includes guaranteed response times across all communication channels:
- Live chat: Immediate connection during operational hours
- Email responses: Within 24 hours on business days
- Phone support: Monday to Friday, 9:00 AM – 6:00 PM NZST
Last updated: January 15, 2026